The intention or need to make a return must be always reported in writing to Beachtennisshop.io. In order to speed up the processing of applications it is preferable to use the convenient Return Form. You will receive a response within a very short time with acceptance or rejection as the case along with clear instructions for the return. No returns will be accepted unless previously authorized in writing by Beachtennisshop.io.

Qualifies for Replacement or Refund
All return items (except in the case of replacement under warranty) must retain the characteristics they had at the time of purchase, so they must be in "like new" and ready for resale. Must bear all the seals intact, labels, tags, boxes or the original covers. In the absence of this important requirement, the product will be considered "used" and will then be returned to you and charged the cost of transportation or restrained with a fee that varies from 60% to 80% of the purchase price in accordance with the conditions of arrival of the returned product.

In particular, it is worth knowing the rules of refund on the products as follows:

Rackets:
Must keep the plastic coating of the handle, not show scratches or marks. Not have undergone any alteration or attachment of accessories (overgrip, lead tape, etc...).

Sportswear:
Sportswear must be returned in the original basket and with the manufacturer labels attached. Labels peeled off from the product lead to the presumption of use of the product and result in the loss of the right to replacement or refund. The product still has to be returned new, never worn, never washed and free of marks, stains, tears and / or any alterations.

Accessories:
The product must be returned in its original packaging and with labels intact. Products packed in plastic blister has to be returned with a blister unopened.

Transport costs for Returns
Transport cost are charged to Islandsportz.com in case of non-conforming product or product arrived damaged.

In all other cases, such as changing size, the right of withdrawal, exchange with another product, warranty replacement, etc. ...., transportation is at the expense and cost of the purchaser.

Terms of reimbursement
Refund will be done as soon as possible, and no later than one week from receipt of goods, in the way indicated by the customer in the Return Form.

Important
If as a result of a return made for Right of Withdrawal (required on an order with Free Shipping) the net residual value of the order is less than the threshold useful for Free Shipping, it will be charged back to the buyer transport costs previously provided for free. All returns - even those at the expense of Islandsportz.com - travel at buyer's risk, which is fully responsible for any damage to the products during transport.

Returns that are traveling at the expense of Islandsportz.com must be carried out by the forwarder, always indicated in our paper return authorization. The returns made that we receive in carriage with a carrier other than the one indicated will automatically be refused and returned to sender.